Booking, Cancellation and Security Deposit Refund Policy
- The customer has the right to modify or postpone the booking date only once, provided that the chalet management is notified with sufficient notice (at least 7 working days) to allow for the posting of available dates on social media.
- The Customer is not entitled to a refund of the deposit if they wish to cancel the reservation completely one week before its date.
- The Customer is entitled to a refund of the insurance amount, provided that they assume responsibility for repairing any damages incurred during their stay at the chalet, as inspected according to the approved specifications. The customer is also responsible for purchasing or financially compensating for any missing items from the chalet, as per the purchase list held by the chalet management.
- This is to respect the check-in time of other guests and maintain the booking schedule. You are fully responsible to the chalet management for the safety of the chalet's contents.
- The guest is responsible for maintaining the cleanliness of the chalet and all its contents and is liable for any loss or damage resulting from misuse.
- The chalet management is not responsible for any incidents resulting from the guest's or accompanying persons' use of the pool, including drowning or injury.
- The guest is obligated to maintain public decorum, refrain from disturbing neighbors, and avoid using loudspeakers.
- If the guest does not return to the chalet, they are not entitled to a refund of the rent paid.
- The guest is not entitled to a refund of the rent paid, or any part thereof, if they leave before the end of the agreed-upon rental period.
- If the pool water is contaminated with soap or any other substance, the cost of changing the pool water will be deducted from the security deposit.
- The guest is obligated to respect all applicable regulations, instructions, and laws enforced by security authorities and to adhere to Islamic values. They are responsible for any consequences arising from the chalet's use for purposes other than those for which it was intended during the rental period, whether by themselves or accompanying persons.
- The guest is responsible for any fire or damage within the chalet.
- Lighting fires or burning firewood is prohibited in the green spaces and seating areas.
- The chalet management is not responsible for any such incidents. The electricity and water company is responsible for any power or water outages.
- Reservations cannot be canceled after payment.
